Privacy Policy

This Privacy Policy explains how TRACKSYNC TECHNOLOGIES PRIVATE LIMITED ("TrackSync", "we", "us", "our") handles personal information when you visit this website or contact us. We are a private limited company registered with ROC Ernakulam (CIN U72502KL2019PTC058916), based in Vyttila, Kochi, Kerala, India.

1. Information we collect

We keep data collection to a minimum. We may receive:

• Information you send us: your name, email address and the message you write when you use the contact form or email us directly.
• Business details you share: any details about your equipment, repair needs or research question that you choose to include when asking for a quote.
• Basic technical data: like most websites, our hosting provider may automatically record standard server logs such as IP address, browser type, device type, pages visited and date and time of access.

2. How the contact form works

The contact form on this website does not store your message on our servers. When you press "Send by email", it opens your own email app with the message prepared, and the message is sent only when you send it from that app. The email then reaches us like any other email.

3. How we use your information

• To reply to your enquiries and send you quotes.
• To provide maintenance, repair and Prime Research services you request.
• To maintain business records and meet legal, accounting and tax obligations.
• To keep the website secure and working properly.

We do not sell your personal information and we do not use it for third-party advertising.

4. Cookies and tracking

This website does not set cookies for tracking or advertising and does not use analytics or advertising trackers. If we add such tools in the future, we will update this policy.

5. Sharing of information

We share personal information only when necessary:

• With service providers that help us run our business, such as website hosting and email providers, who are expected to protect it.
• With professional advisers, such as accountants and legal advisers, where needed.
• When required by law, court order or a request from a government authority.

6. Data retention

We keep emails and enquiry details only as long as needed to respond to you, deliver services, and meet legal and accounting requirements. After that, we delete them or keep them only in a form that does not identify you.

7. Data security

We take reasonable steps to protect personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet or by email is completely secure, so we cannot guarantee absolute security. Please avoid sending passwords, bank details or other highly sensitive information by email.

8. Your rights

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may ask us to:

• Tell you what personal information we hold about you.
• Correct or update inaccurate information.
• Delete your information, where we are not required to keep it.
• Withdraw any consent you have given to us.

To make a request, email us at the address below. We may need to verify your identity before acting on it.

9. External links

This website may link to external websites, such as your email service. We are not responsible for the privacy practices or content of those sites.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has sent us information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.

12. Contact us

For any privacy question or request, contact:

TRACKSYNC TECHNOLOGIES PRIVATE LIMITED
DOOR NO. 49/2040, 3RD FLOOR, MAS BUILDING,
VYTTILA, Kochi, Ernakulam,
Kerala, India - 682019
Email: [email protected]